What happens if I can’t pick up my box at the scheduled time?

We try to be flexible and understanding. One option is to arrange for a friend or family member to pick up your box (You don’t need to notify us about this). A second great option, if you are going out of town, is to use your online account to schedule a vacation hold.

If you miss a pickup without previous arrangements, we will hold your box for 24 hours. If you contact us within that time period, we will do our best to help you get your box. If we do not hear from you, your box will be donated to a needy family in our area who we feel can use and appreciate your box. Making arrangements for missed boxes is your responsibility! We also do not give cash refunds for missed boxes.